Mayor Slams 'Wonky' Business Survey

September 17, 2018

Kapiti Mayor K Gurunathan has hit back at the local Chamber of Commerce, questioning the rigour of its "wonky' survey that found 48% of local businesses didn’t think Kapiti was open for business.


Last week, the chamber released the findings of a survey of 76 local businesses, saying the results echoed comments it was hearing from the business community that council staff were slow to respond, poor at customer service and inflexible.


But Mayor Guru questions the rigour of the survey given the number of respondents and whether leading questions had been asked to achieve a certain outcome.


He says the Kapiti Coast Chamber of Commerce has 300 members, of which 200 are businesses.


He told Beach FM this morning: “I’ve checked and there are 4,200 registered businesses in Kapiti and the chamber has been able to attract only 200 of them for their own membership, what’s that tell you?”


Guru says he’s concerned the chamber chose a public media attack on the council about its ‘open for business’ policy, rather than sharing their concerns directly with council.


He says the council appreciates the stellar work of the chamber and the organisations worked well together to secure the services of Air Chathams, to take over the Kapiti to Auckland airline route vacated by Air New Zeland.


“But when your survey is a bit wonky, it doesn’t tell you the whole picture, and using that to launch a public attack on the council’s open for business policy, I think, it’s a bit sad,” says Guru.


He says the council is happy to examine the experiences of the 30 or so businesses from the survey that complained Kapiti wasn't 'open for business' and look at how council can improve its services.


You can also listen to audio recodings of interviews on the Chamber of Commerce survey.  (The audio player may not show on some devices but you can click on this link to find the full interviews )





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